I thought that title might get some attention. Doesn’t seem to make sense, does it?
Well don’t worry. It doesn’t apply to all. This may have been written in a moment of frustration, but there’s still a lesson to be learned.
But some marketing people just write marketing hype. That’s what they do. They write stuff they think you and I want to read or hear. They don’t write or talk like real people yet somehow think these perfectly phrased key words will get you to buy something. I hate to tell you, but those days are pretty much over and have been for some time. No one believes it any more and they can see it coming a mile away. If they manage to sneak up on you, you can hear it in the first few milliseconds. It rings false. It’s like listening to a merchandising politician.
What happens when these type of marketing people are around when you’re trying to do a video to effectively MARKET their product or service is that they drill the people you’re going to interview into what they are SUPPOSED TO SAY. They fill up their heads with bullet points, slogans, marketing speak and other drivel. You suddenly find the person in front of you is not really communicating with you. Instead they are frantically trying to remember what to say and desperately searching for their notes where these gems were written down. They talk fast and nervously. They interrupt themselves when they realise they haven’t said it right. They say, ‘oh I can’t say that’ and other nonsense. In short, they come off like robots and would be better off just sending off their promo to people who won’t read it anyway.
Just to be clear, there are professional marketing companies that can do both. They write good copy showcasing the quality of the product or service in real terms and are also able to talk to people on a level that connects with reality. In fact, I work for one. And that MD is the one who conducts the interviews for many of the videos I have produced. And there are also marketing departments that come up with very clever and effective video campaigns, but they are usually based on humour or unexpected and entertaining approaches to selling. But that’s what they specialise in.
Just don’t ever let someone dictate what they think the interviewee should say or talk about. If the person you’re interviewing knows his or her job (and they should if they’ve been selected to be interviewed and so represent the company), you can get it out of them just by talking to them. And when you do, you’ll get natural real responses. If you detect that they’re slipping into the ‘company speak’, just follow up with, ‘Well what do you think about that and carry on in a line of friendly conversation that gets them to tell you what they think, not what the ‘company’ thinks. You’ll very often get surprising gems that are perfect for–you guessed it–marketing the product or service (because it’s sincere).
These days videos give you a golden opportunity to give a face to an otherwise faceless business. They give you an opportunity to meet the actual people of the business, warts and all.
When you shop on line for a product, what’s the one thing you almost always do before buying? You read the customer reviews. You get the feedback from real people. “Yeah, sounds great, but let me see if your customers really think so”. The hype might get your attention, but you know well enough to not believe it without questioning and will go to great lengths to verify if it has any real merit.
When I do marketing videos, my approach has always been to interview the key people involved. I don’t even really need to go in very prepared. If I’ve got the MD sitting down in front of me, I’m pretty sure he can tell me just about anything about the the products or services he offers–along with the history of the business, why he gets up in the morning, why he’s passionate about it, and so forth. I don’t care if that’s 60 minutes of material to trim down into a 3 minute video.
It’s MY job to edit it in such a way as to effectively sell his product or service. In other words, it is MY job to market them with video. But before that, my job is to get them to talk to me like they would talk to any friend. I think I went to great length discussing this process in the book Run ‘n Gun Videography–The Lone Shooter’s Survival Guide.
Like I said, I haven’t had to go through this often thankfully, but recently was faced with 5 interviews of people who were prepped by marketing people (despite my advance warning to not do so). Interestingly, after the local marketing person was finished running the first interviewee through all the questions (meaning trying to prompt the answers she wanted to hear), she asked if I wanted to ask about anything else. So I asked the girl something like, “You seem to really like your job here. What makes you get up in the morning?” The answer was pretty good, but the most remarkable thing was that her former almost frantic delivery was gone. She slowed right down and started speaking naturally. And it was sincere and believable. And that’s what you, the consumer, look for these days, isn’t it?